General Questions

The Student IT office is located on the 1st floor, Room 112A. It is located opposite the bike storage as you are leaving the building on the east side towards the back alley. If the IT Service Desk is closed, you can check in with the receptionist on the 1st floor to see if someone in IT is available to help you out.
Neumont will only perform warranty repairs on Neumont-approved laptops. At this point in time, these approved models are custom configurations of the Lenovo T61p, W500, T510, W520, W530, W540, W541, and P40 models.
We have a limited supply of AC Adapters that can be borrowed free of charge on a first-come first-served basis. AC adapters are allowed to be checked out for no longer than 2 weeks.
Recovering data from a damaged hard drive can be time consuming and costly if it reaches a certain point. We will help you get as much data as you can by utilizing an adapter bay to transfer information from one drive to another, but there is not much more we will do. If needed we will help you get your hard drive replaced if it is still under warranty. Each student is responsible for backing up their own data or paying someone to recover their data for them (extremely expensive). If you aren't already backing up then we strongly suggest you start today!
Stop by the Student I.T. Support Window in room 112A during its posted hours.
There are multiple ports located around campus, and at this point in time they are not active. However, we can make them active if a request is sent to IT support at Support@Neumont.edu detailing why it is requested to be open, and when. Try and give at least 2 weeks advance notice before it is needed. We can't guarantee that we will/can open the port, usually for security reasons, but there is no harm in asking.
We have a limited supply of projectors available for checkout. Stop by the IT Student Support Service Desk (room 112C) to check one out for the day. Projectors are for on-campus, project-related use (not for your weekend-long Battlestar Galactica marathon). The projectors are available on a first-come, first-served basis. If the projector isn't returned by 5pm the day of checkout, you will be charged a $5 late fee. If a projector is lost or stolen, your student account will be charged the replacement value of the projector.
Neumont University issued laptops come with a one year protection plan on batteries, but after the first year, extending the life of your battery can be extremely important. Here are a few tips to maintain good battery health and life expectancy:
  • All current Neumont laptop images come with the Lenovo Power Manager pre-installed, but if you are running on your own operating system, download the newest version of Power Manager from Lenovo‚Äôs website or through System Update and follow the instructions on Battery Maintenance
  • Lower the charge thresholds and periodically reset the battery using Lenovo's Power Manager
  • Avoid running your laptop off of wall power constantly. It reduces a battery's life to keep it plugged in to wall power for extended periods of time. Try charging it and running it on battery power until it's almost dead once a month or so
  • Use the Power Management settings in Windows. Take simple steps like dimming your LCD screen a little, selectively run CPU-intense applications, and limit the number of USB peripherals connected to your system. All these things drain battery power and will ultimately shorten the life of your battery
The Lenovo warranty attached to your laptop will cover replacement of the battery for 1 year after laptop having received the laptop. After the year all replacements and repairs, will need to be performed by the student. We recommend using a Lenovo certified battery from the link below.
Laptop adapters or any peripherals will not be replaced due to loss or theft.
  • If a component is lost due to either reason then the component will need to be purchased by the student.
  • If you are a P40 Yoga user, then you can purchase your AC adapter from the front desk.
  • W541/W540 Adpater
  • P40 Stylus
A copy of the Acceptable Use Policy (AUP) is available for review here.